Great customer service is when an employee is just so nice, very courteous and they actually take the time out to hear your needs. Then after hearing your needs they execute a plan to make you happy. When you’re all done, you leave their establishment feeling like a million bucks!
All of us have experienced great customer service. We keep going back, not because they are the best, but because they have superior customer service. They are nice, efficient, and they listen to your needs. They will go far and beyond to put your happiness first.
We all have experienced bad customer service. You’re looking for a particular product and no one is there to assist you. You have to go to another department to try and find an employee. When you find an employee, most of the time they have to call someone else to assist you. Upon checking out at the the register the employee never greets you. When you are done checking out you’re ready to call for a manager, to make them aware of your very awkward shopping experience.
That’s why when I receive world class customer service, I like to show my gratitude and go far and beyond for the employee. I like to let them know that they are greatly appreciated and for them to keep doing what they are doing. I like to speak to a manager directly, to let them know their employee is doing a great job! If I can’t speak to a manager, I will fill out a customer satisfaction card and drop it in the slot.
I do it to let the employee know that they are greatly appreciated and to keep up the good work. It makes me happy to know, most businesses give incentives to their employees when they receive praise. So, the next time you are out and you experience world class customer service, let the employee know that they are greatly appreciated!
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