Does this sound familiar?
Your phone service, has recently been upgraded from the old-style analog lines to a new, state-of-the-art digital technology. All your phone calls are now clear. You can get connected to the Internet 100X faster and your e-mail load in the blink of an eye.
Phone companies are changing their systems to the latest technologies to better serve our customers. From old to new.
But what happened to your credit card terminal? It suddenly does not work as well as to use it, or perhaps at all. Your business is a sudden standstill.
Ringing a bell yet?
It’s really not for me. I hear that almost every day. Over the past few years it has become common. In fact, if I had a quarter for every time I heard this problem, I could buy a tropical island and build a five star resort, with an18 hole mini-golf.
Here’s the problem. Credit card terminals are equipped with “analog” telephone modems. These modems are built to work with parallel lines, which were only to change its new digital services. It probably does not mean much to you. You may be wondering why it should make no difference. Phone line, telephone line, right? Well, not exactly …. Allow me to explain.
Analog modems operate within the frequency band from 300 to 3400 hertz. To make it work properly, a phone line, which also affects the frequency range. Your digital language of a different language. It works on frequency of 25kHz (kilohertz) and 1.1mhz (megahertz), which is much faster than your analog lines.
These often create controversy “Echoes” or “line noise” when the terminal is trying to collect, process. Since the terminal modem is the ability to properly customize and filter out the noise, communication breaks down and fails. In rare cases, digital signals can actually shake the terminal modem, so it burns out.
So the question becomes, what can be done to fix this?
Is a device that can be purchased from your local electronics store for about $ 15 – $ 20. This is known as a DSL filter. This handy little device to filter the digital information coming from their phone lines and send it to your terminal less effectively cancel line noise. 98% of the time filter solves the problem, and our merchants can get back to business. There are, unfortunately, when it does not work. For those traders who fall into that 2%, we offer the following solutions:
* Contact your phone company and ask to be implemented in analog phone line. This line will be used only on your credit card terminal
* If you fax your place to connect a phone line splitter to the wall outlet, connect your terminal from the one side and another fax. In most cases, we found that the fax machine connected to a dedicated analog phone lines and is not replaced, there is built-in digital services.
* Update the terminal supports IP / Ethernet connection
* Switch to the Internet or computer-processing program.
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